Conoce la relación entre los estados de Multivende y los de los canales en nuestras integraciones nativas.
Cada canal de venta maneja diversos estados para los tipos de entrega, no obstante en Multivende poseemos esados normalizados dentro de la plataforma; estos los obtienes consultando el endpoint Get Delivery Order Status el cual retorna un array con los estados normalizados en Multivende.
Del response se deben guardar los campos _id y code, que deben ser mapeados con los estados del sistema.
A continuación, se detallan la homologación de estados de las ventas en Multivende y su relación con los estados de las ventas en los canales.
Multivende
|
Estado en Multivende campo code |
Descripción |
|
_delivery_order_status_pending_ |
La orden ingresó en el sistema. |
|
_delivery_order_status_handling_ |
Se está preparando la orden para el envío. |
|
_delivery_order_status_ready_to_ship_ |
La orden está lista para el despacho. |
|
_delivery_order_reschedule_ |
La orden se reagendó. |
|
_delivery_order_status_shipped_ |
La orden se ha enviado. |
|
_delivery_order_status_delivered_ |
La orden se ha entregado. |
|
_delivery_order_status_not_delivered_ |
La orden no se entregó. |
|
_delivery_order_status_cancelled_ |
La orden se ha cancelado. |
|
_delivery_order_status_under_review_ |
La orden está en revisión. |
Paris
|
Estado del canal |
Estado Multivende |
| awaiting_fulfillment | _delivery_order_status_pending_ |
| ready_to_ship | _delivery_order_status_pending_ |
| printed_label | _delivery_order_status_ready_to_ship_ |
| closed_summary | _delivery_order_status_ready_to_ship_ |
| shipped |
_delivery_order_status_shipped_ |
| delivery_in_progress |
_delivery_order_status_shipped_ |
| delivered |
_delivery_order_status_delivered_ |
| not_delivered | _delivery_order_status_not_delivered_ |
| lost | _delivery_order_status_not_delivered_ |
| rejected_by_carrier | _delivery_order_status_not_delivered_ |
| _delivery_order_status_under_review_ | _delivery_order_status_under_review_ |
| _delivery_order_reschedule_ | _delivery_order_reschedule_ |
| returned | _delivery_order_reschedule_ |
| return_in_process | _delivery_order_reschedule_ |
| seller_received | _delivery_order_reschedule_ |
| returned_to_seller | _delivery_order_reschedule_ |
| cancelled | _delivery_order_status_cancelled_ |
| deleted |
_delivery_order_status_cancelled_ |
| unable_to_fulfill |
_delivery_order_status_cancelled_ |
Shopify v2
|
Estado del canal |
Estado Multivende |
| confirmed | _delivery_order_status_ready_to_ship_ |
| in_transit | _delivery_order_status_shipped_ |
| delivered | _delivery_order_status_delivered_ |
| failure | _delivery_order_status_not_delivered_ |
| null | _delivery_order_status_pending_ |
| cancelled | _delivery_order_status_cancelled_ |
Mercadolibre
|
Estado del canal |
Estado Multivende |
| pending | _delivery_order_status_pending_ |
| handling | _delivery_order_status_handling_ |
| ready_to_ship | _delivery_order_status_ready_to_ship_ |
| shipped | _delivery_order_status_shipped_ |
| delivered | _delivery_order_status_delivered_ |
| not_delivered | _delivery_order_status_not_delivered_ |
| cancelled | _delivery_order_status_cancelled_ |
Amazon
|
Estado del canal |
Estado Multivende |
| unshipped | _delivery_order_status_pending_ |
| partiallyShipped | _delivery_order_status_handling_ |
| closed_summary | _delivery_order_status_ready_to_ship_ |
| shipped | _delivery_order_status_shipped_ |
| delivered | _delivery_order_status_delivered_ |
| not_delivered | _delivery_order_status_not_delivered_ |
| cancelled | _delivery_order_status_cancelled_ |
Vtex
|
Estado del canal |
Estado Multivende |
| window-to-cancel | _delivery_order_status_under_review_ |
| ready-for-handling | _delivery_order_status_pending_ |
| handling |
_delivery_order_status_handling_ |
| canceled | _delivery_order_status_cancelled_ |
| cancel | _delivery_order_status_cancelled_ |
| cancellation-requested | _delivery_order_status_cancelled_ |
| shipped |
_delivery_order_status_shipped_ |
| delivered |
_delivery_order_status_delivered_ |
Magento
|
Estado del canal |
Estado Multivende |
| pending | _delivery_order_status_pending_ |
| new | _delivery_order_status_pending_ |
| pending payment | _delivery_order_status_pending_ |
| pending payPal |
_delivery_order_status_pending_ |
| processing |
_delivery_order_status_handling_ |
| on hold | _delivery_order_status_handling_ |
| payment review | _delivery_order_status_handling_ |
| closed |
_delivery_order_status_cancelled_ |
| canceled |
_delivery_order_status_cancelled_ |
| complete |
_delivery_order_status_delivered_ |
Prestashop
|
Estado del canal |
Estado Multivende |
| pending |
_delivery_order_status_pending_ |
|
Mapeo personalizado de estados |
|
Ripley
|
Estado del canal |
Estado Multivende |
| delivered | _delivery_order_status_ready_to_ship_ |
| pending | _delivery_order_status_pending_ |
| shipped |
_delivery_order_status_shipped_ |
| received |
_delivery_order_status_delivered_ |
| canceled |
_delivery_order_status_cancelled_ |
| closed |
_delivery_order_status_cancelled_ |
Fcom - Linio
|
Estado del canal |
Estado Multivende |
| pending | _delivery_order_status_pending_ |
| processing | _delivery_order_status_pending_ |
| ready_to_ship | _delivery_order_status_ready_to_ship_ |
| return_waiting_for_approval | _delivery_order_status_handling_ |
| return_shipped_by_customer | _delivery_order_status_handling_ |
| return_rejected | _delivery_order_status_handling_ |
| shipped | _delivery_order_status_shipped_ |
| delivered | _delivery_order_status_delivered_ |
| returned | _delivery_order_status_not_delivered_ |
| canceled | _delivery_order_status_cancelled_ |
| failed | _delivery_order_status_cancelled_ |
| ReadyToShip | _delivery_order_status_ready_to_ship_ |
| PackadByMarketplace | _delivery_order_status_handling_ |
| Shipped | _delivery_order_status_shipped_ |
| Cancelled | _delivery_order_status_cancelled_ |
Jumpseller
|
Estado del canal |
Estado Multivende |
| requested | _delivery_order_status_handling_ |
| failed | _delivery_order_status_cancelled_ |
| pickup_available | _delivery_order_status_delivered_ |
| delivered | _delivery_order_status_delivered_ |
| procesado | _delivery_order_status_delivered_ |
Equipo Integraciones API Multivende
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