Conoce la relación entre los estados de Multivende y los de los canales en nuestras integraciones nativas.
Cada canal de venta maneja diversos estados para los tipos de entrega, no obstante en Multivende poseemos esados normalizados dentro de la plataforma; estos los obtienes consultando el endpoint Get Delivery Order Status el cual retorna un array con los estados normalizados en Multivende.
Del response se deben guardar los campos _id y code, que deben ser mapeados con los estados del sistema.
A continuación, se detallan la homologación de estados de las ventas en Multivende y su relación con los estados de las ventas en los canales.
Multivende
Estado en Multivende campo code |
Descripción |
_delivery_order_status_pending_ |
La orden ingresó en el sistema. |
_delivery_order_status_handling_ |
Se está preparando la orden para el envío. |
_delivery_order_status_ready_to_ship_ |
La orden está lista para el despacho. |
_delivery_order_reschedule_ |
La orden se reagendó. |
_delivery_order_status_shipped_ |
La orden se ha enviado. |
_delivery_order_status_delivered_ |
La orden se ha entregado. |
_delivery_order_status_not_delivered_ |
La orden no se entregó. |
_delivery_order_status_cancelled_ |
La orden se ha cancelado. |
_delivery_order_status_under_review_ |
La orden está en revisión. |
Paris
Estado del canal |
Estado Multivende |
awaiting_fulfillment | _delivery_order_status_pending_ |
ready_to_ship | _delivery_order_status_pending_ |
printed_label | _delivery_order_status_ready_to_ship_ |
closed_summary | _delivery_order_status_ready_to_ship_ |
shipped |
_delivery_order_status_shipped_ |
delivery_in_progress |
_delivery_order_status_shipped_ |
delivered |
_delivery_order_status_delivered_ |
not_delivered | _delivery_order_status_not_delivered_ |
lost | _delivery_order_status_not_delivered_ |
rejected_by_carrier | _delivery_order_status_not_delivered_ |
_delivery_order_status_under_review_ | _delivery_order_status_under_review_ |
_delivery_order_reschedule_ | _delivery_order_reschedule_ |
returned | _delivery_order_reschedule_ |
return_in_process | _delivery_order_reschedule_ |
seller_received | _delivery_order_reschedule_ |
returned_to_seller | _delivery_order_reschedule_ |
cancelled | _delivery_order_status_cancelled_ |
deleted |
_delivery_order_status_cancelled_ |
unable_to_fulfill |
_delivery_order_status_cancelled_ |
Shopify v2
Estado del canal |
Estado Multivende |
confirmed | _delivery_order_status_ready_to_ship_ |
in_transit | _delivery_order_status_shipped_ |
delivered | _delivery_order_status_delivered_ |
failure | _delivery_order_status_not_delivered_ |
null | _delivery_order_status_pending_ |
cancelled | _delivery_order_status_cancelled_ |
Mercadolibre
Estado del canal |
Estado Multivende |
pending | _delivery_order_status_pending_ |
handling | _delivery_order_status_handling_ |
ready_to_ship | _delivery_order_status_ready_to_ship_ |
shipped | _delivery_order_status_shipped_ |
delivered | _delivery_order_status_delivered_ |
not_delivered | _delivery_order_status_not_delivered_ |
cancelled | _delivery_order_status_cancelled_ |
Amazon
Estado del canal |
Estado Multivende |
unshipped | _delivery_order_status_pending_ |
partiallyShipped | _delivery_order_status_handling_ |
closed_summary | _delivery_order_status_ready_to_ship_ |
shipped | _delivery_order_status_shipped_ |
delivered | _delivery_order_status_delivered_ |
not_delivered | _delivery_order_status_not_delivered_ |
cancelled | _delivery_order_status_cancelled_ |
Vtex
Estado del canal |
Estado Multivende |
window-to-cancel | _delivery_order_status_under_review_ |
ready-for-handling | _delivery_order_status_pending_ |
handling |
_delivery_order_status_handling_ |
canceled | _delivery_order_status_cancelled_ |
cancel | _delivery_order_status_cancelled_ |
cancellation-requested | _delivery_order_status_cancelled_ |
shipped |
_delivery_order_status_shipped_ |
delivered |
_delivery_order_status_delivered_ |
Magento
Estado del canal |
Estado Multivende |
pending | _delivery_order_status_pending_ |
new | _delivery_order_status_pending_ |
pending payment | _delivery_order_status_pending_ |
pending payPal |
_delivery_order_status_pending_ |
processing |
_delivery_order_status_handling_ |
on hold | _delivery_order_status_handling_ |
payment review | _delivery_order_status_handling_ |
closed |
_delivery_order_status_cancelled_ |
canceled |
_delivery_order_status_cancelled_ |
complete |
_delivery_order_status_delivered_ |
Prestashop
Estado del canal |
Estado Multivende |
pending |
_delivery_order_status_pending_ |
Mapeo personalizado de estados |
Ripley
Estado del canal |
Estado Multivende |
delivered | _delivery_order_status_ready_to_ship_ |
pending | _delivery_order_status_pending_ |
shipped |
_delivery_order_status_shipped_ |
received |
_delivery_order_status_delivered_ |
canceled |
_delivery_order_status_cancelled_ |
closed |
_delivery_order_status_cancelled_ |
Fcom - Linio
Estado del canal |
Estado Multivende |
pending | _delivery_order_status_pending_ |
processing | _delivery_order_status_pending_ |
ready_to_ship | _delivery_order_status_ready_to_ship_ |
return_waiting_for_approval | _delivery_order_status_handling_ |
return_shipped_by_customer | _delivery_order_status_handling_ |
return_rejected | _delivery_order_status_handling_ |
shipped | _delivery_order_status_shipped_ |
delivered | _delivery_order_status_delivered_ |
returned | _delivery_order_status_not_delivered_ |
canceled | _delivery_order_status_cancelled_ |
failed | _delivery_order_status_cancelled_ |
ReadyToShip | _delivery_order_status_ready_to_ship_ |
PackadByMarketplace | _delivery_order_status_handling_ |
Shipped | _delivery_order_status_shipped_ |
Cancelled | _delivery_order_status_cancelled_ |
Jumpseller
Estado del canal |
Estado Multivende |
requested | _delivery_order_status_handling_ |
failed | _delivery_order_status_cancelled_ |
pickup_available | _delivery_order_status_delivered_ |
delivered | _delivery_order_status_delivered_ |
procesado | _delivery_order_status_delivered_ |
Equipo Integraciones API Multivende
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