Homologación de estados de despacho de canales de venta versus Multivende

Conoce la relación entre los estados de Multivende y los de los canales en nuestras integraciones nativas.

Cada canal de venta maneja diversos estados para los tipos de entrega, no obstante en Multivende poseemos estados normalizados dentro de la plataforma; estos los obtienes consultando el endpoint Get Delivery Order Status el cual retorna un array con los estados normalizados en Multivende.

Del response se deben guardar los campos _id y code, que deben ser mapeados con los estados del sistema.

Multivende

Estado en Multivende campo "code"	Descripción
_delivery_order_status_pending_	La orden ingresó en el sistema.
_delivery_order_status_handling_	Se está preparando la orden para el envío.
_delivery_order_status_ready_to_ship_	La orden está lista para el despacho.
_delivery_order_reschedule_	La orden se reagendó.
_delivery_order_status_shipped_	La orden se ha enviado.
_delivery_order_status_delivered_	La orden se ha entregado.
_delivery_order_status_not_delivered_	La orden no se entregó.
_delivery_order_status_cancelled_	La orden se ha cancelado.
_delivery_order_status_under_review_	La orden está en revisión.

Mapeo de estados del canal de venta vs estados de Multivende

A continuación, se detallan la homologación de estados de las ventas en Multivende y su relación con los estados de las ventas en los canales.

Amazon -> Multivende

Para Amazon MFN/AFN

Estado del Canal	Estado de Multivende
unshipped	_delivery_order_status_pending_
partially shipped	_delivery_order_status_handling_
printed_label, closed_summary	_delivery_order_status_ready_to_ship_
shipped, invoice unconfirmed	_delivery_order_status_shipped_
delivered	_delivery_order_status_delivered_
not delivered, lost	_delivery_order_status_not_delivered_
cancelled, unfulfillable	_delivery_order_status_cancelled_

Para Amazon EasyShip

Estado del Canal	Estado de Multivende
pending schedule	_delivery_order_status_pending_
pending pickup, pending dropoff	_delivery_order_status_handling_
at origin fc, at destination fc	_delivery_order_status_ready_to_ship_
picked up, dropped off, out for delivery	_delivery_order_status_shipped_
delivered	_delivery_order_status_delivered_
undeliverable, returning to seller, returned to seller, lost, Damaged	_delivery_order_status_not_delivered_
label canceled, rejected by buyer	_delivery_order_status_cancelled_

Para SmartConnect

Estado del Canal	Estado de Multivende
accepted	_delivery_order_status_pending_
confirmed, package created, pickup slot retrieved	_delivery_order_status_handling_
shiplabel generated, invoice generated	_delivery_order_status_ready_to_ship_
shipped	_delivery_order_status_shipped_
delivered	_delivery_order_status_delivered_
unfulfillable	_delivery_order_status_not_delivered_
cancelled	_delivery_order_status_cancelled_

Falabella/Dafiti -> Multivende

Estado del Canal	Estado de Multivende
pending, processing	_delivery_order_status_pending_
waiting for approval, shipped by customer, rejected	_delivery_order_status_handling_
ready to ship	_delivery_order_status_ready_to_ship_
shipped	_delivery_order_status_shipped_
delivered	_delivery_order_status_delivered_
returned	_delivery_order_status_not_delivered_
canceled, failed	_delivery_order_status_cancelled_

Mercado Libre -> Multivende

Estado del Canal	Estado de Multivende
pending	_delivery_order_status_pending_
handling	_delivery_order_status_handling_
ready to ship	delivery_order_status_ready_to_ship_
shipped	_delivery_order_status_shipped_
delivered	_delivery_order_status_delivered_
not delivered	_delivery_order_status_not_delivered_
cancelled y Partial Cancelled (aplican bajo condiciones extra como subestatus pack splitted)	_delivery_order_status_cancelled_

Paris -> Multivende

Estado del Canal	Estado de Multivende
open, confirmed	_delivery_order_status_pending_
ready to dispatch	_delivery_order_status_handling_
ready to pick, ready to pick operator	delivery_order_status_ready_to_ship_
dispatched, received by operator, transit by operator, dispatched_store	_delivery_order_status_shipped_
delivered store, picked, delivered to operator, home delivery	_delivery_order_status_delivered_
canceled, closed	_delivery_order_status_cancelled_

Cancelaciones parciales para el canal Paris:

Identificar los items cancelados: Para determinar qué artículo o artículos han sido cancelados en una orden de despacho, les instamos a buscar en el campo:

"checkoutLink" -> "externalContent" -> "subOrders "-> items al consultar la venta con Get checkout.

Dentro items, por cada uno de los items, en el campo “status” encontrarán la información detallada sobre la cancelación parcial en caso de que el ítem haya sido cancelado.

Ejemplo:

"status": {
  "id": 31,
  "name": "stock_shortage_refunded",
  "description": "Reembolsado por falta de stock en la db",
  "translate": "Problema con stock",
  "cancelable": false
}

Estas indicaciones solo aplican para el caso del marketplace Paris.

Ripley -> Multivende

Estado del Canal	Estado de Multivende
shipping, waiting acceptance, waiting_debit	_delivery_order_status_pending_
shipped	_delivery_order_status_shipped_
received	_delivery_order_status_delivered_
canceled, closed, refused	_delivery_order_status_cancelled_

Walmart Chile -> Multivende

Estado del Canal	Estado de Multivende
Created	_delivery_order_status_pending_
Acknowledged	_delivery_order_status_handling_
Shipped	_delivery_order_status_shipped_
Delivered	_delivery_order_status_delivered_
Cancelled	_delivery_order_status_cancelled_

Walmart México -> Multivende

Estado del Canal	Estado de Multivende
On Hold	_delivery_order_status_pending_
Created	_delivery_order_status_pending_
Acknowledged	_delivery_order_status_ready_to_ship_
Shipped	_delivery_order_status_shipped_
Delivered	_delivery_order_status_delivered_
Cancelled	_delivery_order_status_cancelled_

Magento -> Multivende

Estado del Canal	Estado de Multivende
pending, new, pending payment, pending payPal	_delivery_order_status_pending_
processing, on hold, payment review	_delivery_order_status_handling_
complete	_delivery_order_status_delivered_
closed, canceled	_delivery_order_status_cancelled_

Shopify -> Multivende

Estado del Canal	Estado de Multivende
pending	_delivery_order_status_pending_
open	_delivery_order_status_handling_
success	_delivery_order_status_delivered_
error, failure	_delivery_order_status_not_delivered_
cancelled	_delivery_order_status_cancelled_

VTEX -> Multivende

Estado del Canal	Estado de Multivende
window to cancel	_delivery_order_status_under_review_
waiting for sellers confirmation, payment pending, payment approved, ready for handling	_delivery_order_status_pending_
handling	_delivery_order_status_handling_
invoiced	_delivery_order_status_shipped_
cancelled	_delivery_order_status_cancelled_

TikTok Shop -> Multivende

Estado del Canal	Estado de Multivende
UNPAID	_delivery_order_status_pending_
AWAITING SHIPMENT, PARTIALLY SHIPPING	_delivery_order_status_handling_
AWAITING COLLECTION	_delivery_order_status_ready_to_ship_
IN TRANSIT	_delivery_order_status_shipped_
DELIVERED, COMPLETED	_delivery_order_status_delivered_
CANCELLED	_delivery_order_status_cancelled_

Liverpool -> Multivende

Estado del Canal	Estado de Multivende
waiting acceptance	_delivery_order_status_pending_
shipping	_delivery_order_status_handling_
shipped	_delivery_order_status_shipped_
received	_delivery_order_status_delivered_
closed, canceled, refused, refunded	_delivery_order_status_cancelled_

T1 -> Multivende

Estado del Canal	Estado de Multivende
por enviar	_delivery_order_status_pending_
por recolectar	_delivery_order_status_handling_
En camino	_delivery_order_status_shipped_
Entregado, Facturado	_delivery_order_status_delivered_
cancelado por cliente, cancelado por vendedor	_delivery_order_status_cancelled_

Mirakl (Coppel / TotalPlay) -> Multivende

Estado del Canal	Estado de Multivende
shipping, waiting acceptance, waiting_debit	_delivery_order_status_pending_
shipped	_delivery_order_status_shipped_
received	_delivery_order_status_delivered_
canceled, closed, refused	_delivery_order_status_cancelled_

Equipo Integraciones API Multivende

Multivende

Mapeo de estados del canal de venta vs estados de Multivende

Cancelaciones parciales para el canal Paris:

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